Mobility Express Shipping Policy
 
Shipping Rates
 
MobilityExpress.com offers FREE SHIPPING on these Mobility Products: Power chairs, Wheelchairs, Scooters, Auto Lifts, Ramps, Lift Chairs, Walkers within the continental USA.
 
Orders shipped to Alaska, Hawaii, Puerto Rico and outside the United States will have additional shipping charges. We will contact you via email or phone with a Freight Quote once you have placed submitted your online order.
 
Most packages are shipped via Motor Freight Lines, UPS or FedEx Ground services.
 
Delivery Time
 
All orders except for Custom Products orders typically ship within 2 business days. Orders generally take 5 to 7 business days to reach the customer.
 
Custom Products take an average of 2 to 3 weeks to reach the customer.
 
If you need your order in a shorter period of time please contact our customer service at 1-800- 918-7433 and ask for an expedited service. Extra charges may apply, and it is not available on all items.
 
You will be notified of any shipping delays or back-orders, with the reason of the delay. You can either cancel the order or wait for the shipment.
 
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Delivery Services
 
Curbside Delivery:
This is our Standard Delivery Service for all orders placed online. The freight company will drop the order at the front door of your home.
 
Inside Delivery:
This is our upgraded delivery service for most larger orders shipped with the freight lines. It consists of delivering your product inside your first threshold: garage or front door.
This service is available for an additional charge and specified upon checkout. Customers are responsible for unpacking the block.
 
White Glove Service:
Our premium delivery is our White Glove Service, available for larger products. The manufacturer will provide you with the contact information of an in home set up technician.
The Freight company will deliver your order inside your home. Once delivered, you may contact the technician and arrange to have him unpack and remove the box,install the batteries or position your Lift chair or Bed where you want it. This service is available for an additional charge and specified upon checkout.
 
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Delivery Signature
 
Most orders shipped with Motor Freight Lines, FedEx or UPS require an adult signature upon delivery.
 
For larger items, the freight company will contact you when your order has arrived at your local terminal to schedule a specific delivery time convenient for you.
If there is any minor damage to the packaging, please note the damage on the paper when you are asked to sign.
If the damage seems extensive, please do not sign for the order, refuse it and contact us immediately.
 
In the event that we cannot reach you to make a delivery we will reattempt to deliver 3 times for up to one week at which time we will return the order and charge you a 10% restocking fee.
 
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Order Cancellation
 
Order cancellation is accepted within 24 hours of placing your order, please read our cancellation deadlines policy specified under our Return Policy
 
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Questions about this policy? Contact us by email info@mobilityexpress.com