Shopping for a wheelchair accessible vehicle is not like buying a car. The stakes are higher, the questions are more personal, and the decision affects someone's independence in a way that a standard vehicle purchase simply does not. At Mobility Express, we understand that — and it shapes everything about the way we work with our customers.
Whether you're the one who will be behind the wheel, riding as a passenger, or a family member trying to find the right solution for someone you love, here's what you can expect when you work with our team.
A Family Business — Three Generations Deep
Mobility Express was founded in 1985 by Joe Rached, who built the business on a straightforward idea: treat every customer the way you'd want your own family treated. That philosophy didn't stay on paper. It got passed down.
Today, Joe's son Fares leads the business alongside his wife, and their children — including David, Daniel, and Bella — work in the dealership every day. Six of Fares' kids are part of the operation in one role or another. That's not a talking point. That's a family that has collectively spent decades learning this industry, serving this community, and showing up for customers long after the paperwork is signed.
When customers tell us it feels different here, this is usually a big part of why.
No Pressure. No Surprises.
One of the things we hear most often from people who've shopped around is how refreshing it is to work with a team that isn't trying to rush them toward a decision.
Buying a wheelchair van is a significant investment, and the right vehicle for one person may be completely wrong for another. Our team takes the time to ask the right questions and actually listen to the answers — about your wheelchair or scooter, your daily routine, who else will be driving, what your budget looks like, and what matters most to you. Then we help you find the match.
One customer who came to us after searching nationwide for months put it simply: our team was "extremely helpful in putting me in the right van." Another out-of-state buyer noted there were no surprise costs or fees, no high-pressure tactics after the sale, and that our salesperson and owner went out of their way to make the process work for them. They said they'd come to us first for their next accessible vehicle — and called us "fair, honest, and willing to do all they can to make you leave happy."
That's the standard we hold ourselves to on every deal.
Expertise You Can Feel
Wheelchair accessible vehicles are specialized equipment. The conversion brands, entry configurations, ramp systems, tie-down options, and driving controls all interact with each person's specific needs in ways that take real experience to navigate well. Our team has that experience — not just because we've been doing this since 1985, but because mobility is all we do.
We're not a general dealership that handles a few accessible vehicles on the side. We are specialists. Our sales consultants understand the difference between a side-entry and rear-entry conversion, why it matters for your situation, and which brands are going to hold up over time. Our technicians are certified and trained specifically on the equipment we sell.
When a customer told us she purchased a vehicle for her 80-year-old mother to transport her blind father to doctor's appointments and physical therapy, she said our team "really understand the challenges of being elderly and people with mobility issues." That kind of understanding doesn't come from a product brochure. It comes from years of working closely with people who rely on these vehicles every single day.
The Relationship Doesn't End at the Sale
We service what we sell. That's not just a tagline — it's a commitment that matters enormously in this space.
A wheelchair van is not a set-it-and-forget-it purchase. Ramps, lifts, tie-down systems, and conversion components all require maintenance, and when something isn't right, you need to be able to reach people who know your vehicle and will take care of you. Our in-house service team handles warranty work, repairs, and routine maintenance across all the brands we carry.
Customers have called us weeks or months after a purchase with questions or issues, and our team has walked them through solutions — sometimes over the phone, sometimes by bringing them in. We've had customers tell us directly that our team went above and beyond to resolve a problem and retain their trust. That kind of long-term relationship is something we take seriously, because we know what your vehicle means to your daily life.
Serving Customers Near and Far
Mobility Express has locations in New Port Richey, Largo, and Ocala, and we handle vehicle sales nationwide. Out-of-state buyers work with us regularly — through phone consultations, video calls, and vehicle delivery — because the inventory, the expertise, and the experience are worth it regardless of where you're starting from.
We've had customers tell us they searched for months before calling us. We've had customers drive hours, and customers who never set foot in a showroom and still felt confident in their purchase. However you need to shop, we'll make it work.
Experience the Difference
If you're in the market for a wheelchair accessible vehicle — new or pre-owned — we'd love the opportunity to show you what sets Mobility Express apart. No pressure, no runaround. Just knowledgeable people who care about getting you into the right vehicle.
Ready to get started? Contact us today by filling out the form below or give us a call at (800) 918-7433.
