Below you will find answers to our most frequently asked questions. Please carefully read through them before sending us an email. Many of your questions may be answered here.
How do I place an Order ?
You can place your order by phone, mail, fax or online. All orders are reviewed by a Mobility Specialist to ensure our customers are getting the correct product . Contact Us for more details.
How do I find a Product?
To find the product you're looking for, you may use the navigation menus on the top of our website. Or type a keyword into the SEARCH box. Or use the Search by Product Option to the left menu of the main page. If you are still having any trouble locating a product, Please feel free to Contact Us
What do you charge for shipping ?
Shipping is FREE for all orders within the continental USA. Please read our Shipping Policy
Do you ship to my country?
Sorry we do not accept international purchases outside of the USA.
When will my credit card be charged ?
Your credit card will be charged as soon as we process your order and send it to shipping. Back Orders will be charged one business day before shipping.
How long will it take to get my equipment?
All in-stock items take 5 to 7 Business days to be delivered. If an item is not in stock, we will inform you with an estimated time of arrival.
How do I track my order ?
You can track you order online as soon as it ships, in most cases you will be emailed a shipment confirmation and a tracking number (when the shipping company provides one) so that you can track your order directly on the freight company website.
Will my order arrive assembled ?
Your Scooter or power chair will arrive Pre-Assembled. You will only have to connect the batteries and pop the seat. Some Lifts and carriers require minimum assembly before installation. Most of all other products arrive fully assembled.
My product is missing parts ?
Sometimes items on your order ship from different warehouses from all over the country. You might receive you scooter first and the batteries or accessories after in a different delivery. Please wait for few days before you report missing items on you order.
What is your return policy ?
We offer the Best Online return Policy. Returns are accepted 15 Days from the date of purchase in brand new condition. We charge Restocking fee and the in/outbound freight. Check our Return Policy for more details
Would I get a sales receipt when I place an order ?
As soon as we process the orders we e-mail our customers a sales receipt with an Invoice in a PDF Format attachment. Customers who can’t provide us with an e-mail address will receive a copy of their sales receipt in regular mail.
What forms of payment do you accept ?
We accept Visa, Master Card, Amex, Discover, checks, wire transfers and Paypal. Read our Payment options
What about sales tax on the Mobility items ?
In most cases there will be no Sales Tax because all medical products fall under a tax exempt status! On occasion, certain taxes may be charged if the item does not fall under this classification. Any applicable taxes will be shown on your order confirmation, if any!
Are there any hidden charges ?
NO. We are proud to offer UP FRONT PRICING.
What is your Low Price Guarantee ?
We are so confident that you will not get a better price on our mobility products from anyone else that we offer you a 30-day Low price guarantee. If you can find a better price on the product we supply. We will not only refund the difference, we will give you a further 20 percent off the difference: Low Price Guarantee
Do you have a Privacy Policy ?
MobilityExpress.com maintains a strict "no-spam" policy. Your email address is used only to send you an order confirmation, updates and promotions. You can be assured that your email address will NEVER be passed on to any other outside company. Our company does not send un-requested material to customers. For a full explanation please visit Privacy Notice
What about Online Transaction Security ?
When you place online orders we use a secure server. The information you provide to us is sent via a secure socket layer (SSL) transmission. Furthermore, all of this data is protected against unauthorized access, and is stored with 128-bit encryption on our servers.
What kind of warranty and service after sale do you offer ?
Most of our New Mobility products come with one to three year limited manufacturers warranty on Parts. Please refer to each product warranty information. Labor or in Home warranty are not covered by the manufacturer warranty. MobilityExpress.com will assist you to locate a local service center if ever needed.
Where can I find information about wheelchair accessible van and equipment grants, funding, financing, and loans ?
To assist in your funding research efforts, we have complied information on wheelchair van grants and funding resources to get you started.